Shipping policy

Last Updated: August 15, 2026

We are committed to providing a reliable and smooth shopping experience for all of our customers. Please review the shipping information below before placing your order.

1. Order Processing

All orders are carefully processed and prepared for shipment through Aromax Store.

Orders are generally processed as quickly as possible. Once your order has been processed and dispatched, the estimated delivery time is 10–15 business days.

2. Delivery Times

Please allow 10–15 business days for your order to arrive after processing.

Delivery times are estimates and may vary depending on your location, courier services, public holidays, weather conditions, or other circumstances outside of our control.

3. Tracking Information

Once your order has been shipped, tracking information may be provided so that you can monitor the progress of your delivery.

Please allow some time for tracking information to become active after your order has been dispatched.

4. Shipping Delays

Although we work to ensure orders arrive within the estimated delivery timeframe, occasional delays may occur.

We are not responsible for delays caused by shipping carriers, customs processing, incorrect address information, severe weather, public holidays, or other circumstances beyond our control.

5. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If incorrect or incomplete information is provided, please contact us as soon as possible. Once an order has been shipped, we may not be able to change the delivery address.

6. Questions About Your Order

If you have any questions about your order or believe your package is taking longer than expected, please contact our customer support team. We will do our best to assist you.

Thank you for choosing our store. We appreciate your business and look forward to serving you.